Provided
customers with the option to make payments by electronic
funds transfer or credit card
Provided
customers with the option to update and access their account
information via the Internet
Implemented
the Federal Refund Offset Program that offsets State tax
debts against pending IRS refunds for businesses and
individuals not responding to the Department’s collection
efforts
Expanded
the hours of the call center for peak filing periods
Provided
call center assistance support to other agencies including
the State Emergency Management Office (SEMO), Consumer
Protection Board, and Department of Health
Provided
employees quick and easy access to
information so that they may assist taxpayers and
practitioners
Created
secure e-mail service that allows taxpayers and
representatives to communicate with the Department
Provided
a new system to give taxpayers electronic notification of
new items that are posted to the Department’s Web site
Implemented
internal communications and training philosophies
