Help and contact Resources
Request for Information (RFI) letters
If we need additional information about one or more items on your return, we may send you an RFI letter (Forms DTF-948 and DTF-948-O).
You can view and respond to this letter in your Individual Online Services account, using our Respond to Department Notice application.
Contact and support
Need help? Customer service representatives are available to assist you Monday through Friday during normal business hours and self-help services are available 24/7. Call us now or use one of our online options or Answer Center FAQs for assistance.
The Tax Department offers direct telephone assistance to those who are deaf, hard of hearing, deafblind, or who have speech disabilities. Choose the technology that works best for you. Whether you use your desktop, laptop, mobile device, TTY or TTD equipment, or reach out to us by telephone, we're here to help!
Office of the Taxpayer Rights Advocate
If you have trouble resolving a tax issue with the Department of Taxation and Finance and have exhausted all other administrative remedies, the Taxpayer Rights Advocate may be able to help.
For technical questions related to the website or online service accounts, please visit our technical support section.
Protection from fraud
If you believe you're a victim of identity theft, a tax scam, or security breach, you should contact us and report it immediately. Learn more about how you can protect yourself from fraud.
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Audits, bills and collections
Review audits, taxes owed and penalty and interest rates.
Demos and videos
View videos and demos related to online services accounts, tax tools, and tax services.
Tax filing calendars
If you’ve recently bought your home or you’ve never applied for the STAR benefit on your current home, you may be able to save hundreds of dollars each year.
Outreach and education programs
View webinars, videos and demos or subscribe to receive emails for updates.