Taxpayer Assistance Program (TAP)
- Free interpretation
If your 2022 federal adjusted gross income (FAGI) was $73,000 or less, you qualify to receive free tax assistance from the department. We can help you electronically prepare and file your 2022 federal and state income tax returns at no cost. (Note: Federal adjusted gross income is defined as gross income minus adjustments to income. Gross income includes your wages, dividends, capital gains, business income, retirement distributions, as well as other income. For more information, visit the IRS at Definition of Adjusted Gross Income.)
During a pre-scheduled session, our department representatives will guide you through free tax preparation software, step-by-step, as you complete and file your own tax return. Our online tax software is a safe and secure way to file. It’s quick and easy!
For step-by-step instructions and videos to help you prepare to file and choose the software that's right for you, see Get ready to e-file your income tax return.
What you need to file:
- basic computer skills
- an active e-mail account
- all your tax documents
- a copy of your 2021 tax return (if you filed)
Note: Remember to have a copy of last year’s return available so you have all the information you need to easily e-file!
Register for a session
Register to attend a session directly with the department or through one of our partners. To view a current schedule of available appointments:
Can’t find a session that works for you: Access free tax preparation software
From the comfort of your home, you can use your own computer, tablet, or mobile device to prepare and e-file your income tax returns whenever and wherever you want using the same secure software we use during our TAP sessions. To learn more, visit Other e-file options.
Important: Make sure you review the eligibility criteria for each software provider before selecting a product.
How to have a successful TAP filing experience
1. Have all of your tax documents and personal information available for the webinar session.
You must have all of the following information available on the day of your scheduled session:
- email address
- copy of your 2022 tax return or your 2022 federal adjusted gross income (FAGI), if you filed a tax return last year.
- photo ID, including driver license, state-issued nondriver ID or NYC ID (for you and your spouse, if filing jointly).
- birth dates and Social Security numbers for you, your spouse, and your dependents
- proof of income (wages, unemployment, interest and dividend statements):
- Forms W-2, 1099-G, 1098, and other 1099 forms
- any documents that show additional income, including cash income
- Forms 1095-A, B, or C, Affordable Healthcare Statement
- information related to any tax deduction or credits you’re claiming
- your banking information (the account number and the routing number for your bank, which you can find on a blank check)
Note: If you received unemployment from the New York State Department of Labor, you must visit Department of Labor to obtain a copy of your 1099-G unemployment statement.
Tip: Completing the intake questionnaire will help make sure you have what you need!
2. Set up an online account to use the free software.
Note: If you already have a TaxSlayer account from last year, you will use your existing username and password to login during the session. If not, please set up a new account.
It helps to create the online account in advance of the webinar session and start on your return. When you create your account, you’ll need to:
- Decide on your username. It must be at least six characters.
- Create a password. It must:
- be at least eight characters,
- include at least one uppercase letter,
- include at least one lowercase letter,
- include at least one number, and
- include at least one special character ($, #, %, or !).
- Complete the security questions and answers (each question must have a different answer).
Note: It’s best to select security questions that never change (for example: first job, name, and model of first car). In addition, you should document your username and password, and save it in a safe location for future use. You may use our printer-friendly document to record your username, password, and security questions. You will need your username and password each time you access the software.
3. Plan to spend up to two hours on the webinar session.
The average in-person tax assistance session takes approximately an hour to prepare returns; however, in this virtual environment you should allocate additional time to complete your return. When you join the session, you will be placed in a private breakout session to check your photo ID, driver license, state-issued nondriver ID, or New York City ID. You will then be placed in the main session where you will prepare your return privately on your computer or mobile device as we guide you through the steps.
4. Follow up within 48 hours once you submit your return.
After you file your return, you need to:
- Keep a printed copy of the return and confirmation page, if applicable, for your records.
- Check your email account to ensure your return is accepted by the IRS and New York State. The software will forward you an email confirming if your return was accepted or rejected.
- If your return is rejected, sign into your online tax software account and follow the instructions provided in the email. If you are still unable to submit, contact us or the partner for assistance.
For more information, see Individuals.
Need a partner who can prepare your tax return for free? To find a VITA partner near you, use the IRS VITA/TCE Locator Tool, or visit www.IRS.gov and search VITA location.
Please review our e-file disclaimer.